I’m not a handyman. One of our windows had a quarter-inch gap several inches long when closed, like the frame was too wide for the window at the bottom. Nate from Window Makeover quickly determined the problem: turned out to be a minor issue with a sash pivot pin. No pressure, no overselling – just a fast, honest, and friendly repair. If we have any window issues in future, I know when I call Window Makeover we’ll be treated right!